You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. 3. This is a fast and very easy trick that can work even if you're not a Virgi. Regards, Steven_L. 168. For best protection, we recommend using Virgin Media Internet Security and Web Safe. We give all our customers a complete, market leading security package called Virgin Media Security,. Home Phone. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Superstar. 1. select Account settings > Online security and disable Virus Safe and/or Child Safe. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Customer since 1993. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. I can not access the Manage your websafe settings via my app or via my pc. Shaun0963. Turn off all Spam filtering. We recommend keeping Virus Safe on. Select the SPAM setting you’d like to use: Reject All Spam messages. 220. 8. 168. Your previous Web Safe settings will remain active. make sure you are using Virgin Media's DNS; if you go to 1. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. I have 3 devices. Compare deals today. Modem-only. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. 4. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. WebSafe. web safe 0 An Unexpected Error has occurred. Manage Your Account. Options. Just joined. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Tech Chatter. You’ll find these details on your bill or welcome email. 1/help for sp. - 5205097 - 3. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. IPCONFIG reports DNS servers as 194. Re: Websafe settings no longer having effect. Hello. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. com. Your account. 4. Thank you. 1/help for specific device where Web Safe is not working. - 5157648. Virgin Mobile. 159. SpeedQuickStart, set up and connections. My Virgin Media App. 0 Kudos Reply. Doesn't work in Igconito, Chrome Browser, Edge or Safari. com 194. Search. 168. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Switched On Families. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Expand the Email option. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. Use Google translate but you won’t be able to search. Manage Your Account. Phone. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. I have the same problem as well, I have just checked my online security controls and it's all turned off. Hi. Switched On Families Swap and share practical advice with other parents cancel. Vodafone Sign in to My Virgin Media a. Try again to see if problem persists. If you want to know more, the updated sections are 6. 168. 4. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. Vonage 2nd line. 0 Kudos. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Tech Chatter. 140 and not, the expected, 81. 220. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. If you're still having issues changing your settings, please let us know. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Security matters. Any website unsuitable for children is blocked by default. Chatter and natter. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. For fraudulent e-mails, forward to phishing@virginmedia. SpeedAccess Virgin Media router settings in modem-only mode. Security matters. It is still shown as enabled on the WebSafe website, and Virgin Support. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Welcome to Virgin Media’s help and support page. Add a new username and password. Bypass Child Safe & Virus Safe. . Hi there, thank you all for your help. If you haven’t got an account click the ‘Create Your Account’ button. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. net [129. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. 222 and 208. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Switched On Families. Options. For best. The forum team are best placed to help further and issue has been. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. . Malware can also record or steal information like bank details or account logins. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Browse Virgin Media Virgin Media Community. Forum; Apps. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. I added it to the 'allowed websites' list, and it's working fine. If you want to protect children, then click on the Child Safe filter. Thank you for the help. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. 5GHz is a less congested frequency, so you get faster. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Options. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 220. Like a lot of people here it seems. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. I had a number of custom settings in place and now they are gone. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. . please try again and on the app it just goes to a pagew that does not load. web safe. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. No, then Web Safe is still on. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). Then click on Manage services. Account - Cable. Changing Virgin Media Web Safe Settings on Desktop/Laptop. g. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Options. e. 8. on 09-09-2023 11:35. Select the SPAM setting you’d like to use: Reject All Spam messages. It’s important you choose a passcode that’s different to the one you use to unlock your device. I've taken a look at the threads you hav. Log in to your Virgin Media account using your email address and password. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 48. Not able to access websafe_setting page (able to go to update_profile page). Afterward, click Apply and save your settings. 5) Turn on the VM hub. 168. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thanks for the reply @jasoncartwright on the forums. Options. No, you can keep using the same phone you’ve always used. I will send a private message - watch out for the purple envelope inviting you in. opens perfectly in both Firefox and in Edge. Hi Trying to find a solution to why I cannot access the settings for web safe. Jim__d. QuickStart, set up and connections. . 159. Virgin Media's team are as ever silent on. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Login in the the Virgin Media online account and try the to enable websafe. org). To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. My Virgin Media app. 1 or 192. Are you seeing the old UI (left) or the new UI (right). I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 1. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. AtlasVPN: A fast and secure VPN that is great for streaming. 168. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Networking and WiFi. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Just sign into My Virgin Media and. Welcome to the community and thanks for taking the time to post here on the forums. Can't disable child safe. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 48. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Changing DNS on your device is the best option VM have other DNS 194. Joining in. Take a look at the pull-out tab on the side of the Hub 3. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. You’ll pay nothing for 3 months (with no payment details. Options. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Browse Virgin Media Virgin Media Community. See. Forum team are best placed to help and issue has been flagged to them. Parental controls block websites and applications that you think are unsuitable for your child. 1. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Child Safe switched OFF but blocking sites. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Switched On Families. Sign in to My Virgin Media to change your Web Safe. In response to Graham_A. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. I cannot turn off web safe. Browse Virgin Media Virgin Media Community. Try. Options. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. VirginMedia. Changing network settings to use any Public DNS should re-gain full access for the device. Chatter and natter. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Web Safe turned off but still blocking websites. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. TV. on 10-06-2023 13:58. Welcome to the community and thanks for taking the time to post your issue on the forums. The computers and devices you wish to authorise are set up so that. You can also access On Demand content and stream. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. Looks like it's not toggling off / on at virgin media end. run the Standard test and confirm the Hostname. 6 - 6. 9. google (disable when using mobile data) 0 Kudos. Select the firewall and tick the following protocol. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. I just got a URL from the IT team for the VPN. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. org. Virgin Media. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. resolved IP Address is 185. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Following the above link still takes me to the new GUI. Virgin Media; My Virgin Media; Shop;. com 194. Hello, I am having this problem too. on 18-10-2022 19:33. Account - Cable. Go to Account settings, then Account details. I'll be in touch soon. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I have noticed that when I view my account it is blank where. It works now. It's never been easier to use your Virgin TV thanks to our help guides. More about Web Safe. Have you retried? You could try changing the DNS server on your PC to Google (8. We would like to show you a description here but the site won’t allow us. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 99. Please can you look into my settings from your side too. . Virus Safe - Enabled. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Parental controls block websites and applications that you think are unsuitable for your child. Reset Hub password. Regards, Steven_L. We give all our customers a complete, market leading security package called Virgin Media Security,. To get the password, follow these steps: a. Try with Open. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Toggle the button next to Child Safe option to turn it Off. Remember that parental control settings are only one part of online safety. -- I'm a Very Insightful Person,. . That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Hi I have been using Websafe for some time but I noticed this morning (about 7. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . I have a similar issue. 4. on 20-08-2018 08:53. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I keep getting the message seen in the attached picture. Manage Your Account. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Unless virgin is specifically blocking the IPs of your. Thanks for confirming your details via private message . Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 1. 9. VPN Apps for all devices and unlimited simultaneous connections. Navigate to the My Apps tab and select Web Safe from the menu. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. OpenDNS provide instructions here :. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. . 1 Kudo. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. I can not access the Manage your websafe settings via my app or via my pc. 100. This video is about how to use any website that has been blocked by Virgin Media. Virgin Mobile. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. If you want to protect children, then click on the Child Safe filter. Then follow the instructions on screen to finish your set up. We give all our customers a complete, market leading security package called Virgin Media. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Switch on Child Safe. 15-02-2023 21:11 - edited 15-02-2023 21:15. More about Virgin Internet Security. Child Safe is a known source of many problems. Consider going back to site operator and explain to them that: other users have similar trace route paths and successful reach the site network traffic does exit ISP's network as shown by hop to ae-8. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. I tried to check the AS name as advised on the forum , here is what I found. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. Web Safe is not automatically turned on for customers who joined before this date. Virgin Media; My Virgin Media; Shop;. If you have any further questions or concerns, they'll be able to support you further. See where this Helpful Answer was posted. Tried every browser, device, incognito mode etc. Web safe provides ultimate protection when using the internet. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. You may want to start by seeing what your site report looks like using a tool like Blocked. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Select Help. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. We'll go over how to set up the filter, what. Mobile customers can also use the app to keep on. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. I will be able to assist and get this changed for you. You can find more help with your TV settings on your box. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. You’ll be able to block groups of sites by category, configure blocking for specific. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Working for me on a VM connection (both with VM's DNS and OpenDNS). Phone. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Select the correct HDMI input for your box. Re: Can’t access web safe.